live-chat2In a constant effort to improve customer support and satisfaction we are trialing a live chat personal sales assistant on our website to help resolve any issues, help customers make informed purchases and try and do our best to bridge the gap between the high street experience and our online experience.

We always recommend customers check out our eCig Frequently Asked Questions page first and will be updating this constantly as we hear new questions from our lovely customers so we can continue to expand our eCig knowledge base to better serve the public. We appreciate electronic cigarettes and eLiquid are relatively new and many customers are still not sure what is going to be best for them as a result we want to find any opportunity to improve the experience for our online shoppers.

How does live chat work?

So how does our live chat work? Well if you look in the bottom right of the website you will see a floating chat widget, this will indicate if one of our sales team is currently online and available to take your questions or not. We are going to be trying to maintain as much availability to respond to your queries between normal operating hours UK time and if no one is there or it is out of hours then you can leave us a message to get back to you.

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