An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 14 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Please Note: Most manufacturers need the serial number that is usually found on the packaging, please keep all original packaging for the life span of your product.
If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded. Refunds can take up to 28 days to be processed. You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advise as we are not responsible for undelivered packages. Please note, if your order was delivered using a free shipping promotion the actual cost of the shipping will be deducted from your refunded amount.
Missing or Damaged Items
If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us here. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected
In order for us to process a return, please contact us via Email, Live Chat or Phone during business hours, all of our contact information can be found here