Low Price Guarantee
We pride ourselves on offering our business customers the very best prices…guaranteed!
In the unusual case that another online retailer is publicly offering the same individual product at a lower price and sold with the same sale conditions, we will match their price.
To claim your lower price, please provide the details below:
Name of the competitor including website address
The dates that the competitor’s price are available
Proof of competitor’s price
URL to the relevant lower priced item
Our low price guarantee is subject to the general terms and conditions set out below. These terms supplement our other terms of business on our website.
1:Who do you need to be to benefit from our low price guarantee?
To claim your low price guarantee you need to be a business customer. If you are not already one of our registered customers, you will need to register as part of your first purchase which can be done on our website before you can take advantage of our low price guarantee. We can also assist in creating you an account if you email us on:
We will credit you the difference when you place your first order with us. Please make sure you contact us before your initial purchase, or simply call us on 0121 794 2043, Monday to Friday 9am – 6pm and we’ll help you place your first order on the phone.
2:What is the maximum amount of the low price guarantee?
In order to avoid issues with typos etc, we reserve the right to cap the amount by which we will reduce our prices to match those of a competitor to an amount equal to 25% of the price that we advertise on our website.
3:What do we mean by ‘same sale conditions’?
The competitor needs to be selling the products on the same terms as we do to enable you to claim your low price guarantee, so for example:
The competitor must have the items in stock;
The products must be identical, same brand, model, size, weight, colour, condition, specifications etc;
The competitor’s product must be brand new and in its original packaging;
The time for delivery must be equivalent to our delivery times;
Guarantees and/or warranties provided free or at charge;
If delivery is included on your delivery from us then we take into account any delivery charges of our competitor;
We compare prices on the basis that they are VAT exclusive;
The payment terms need to be the same